Category Archives: Real Estate Coaching – Become A Top Producer

Real Estate Coach Carol Mazur shares Real Estate Coaching & Real Estate Training in the Top 10 Systems of Top Producers.

Expired Listing Objections

Expired listing objections are important tools to master if you want to help sellers. If you can get past expired listing objections on the phone you can help more sellers. Most expired house listings will sell the second time around. The seller is usually more open to receiving professional marketing advice from an experienced real estate agent or team that is not afraid to ask questions.

The problem can be getting through to the right expired listing objection. Their last real estate agent may have been too meek to discuss openly with the seller issues that affect the sale of their home. Here are some tips to get through these common expired listing objections so that you can quickly help get their house, property, or home sold for top dollar.

Learn To Overcome Common Objections

When it comes to making Expired Calls, it’s very important to operate from a position of empathy. The more understanding you have when making these calls, the better the results will be. Also, it’s important to ask open-ended questions to keep the conversation moving. By letting sellers talk and building rapport, you do two things:

1) You lower the sellers protective shield and they see you are trying to help them.

2) You find out what their pain and pleasure points are so you can help them sell and show them how you will solve the problems resulting from their home not selling when it was first listed.

***Expired Listing Objections – One***

“Hi this is (your name) from (your company). I’m calling to see if your home is still for sale. I wanted to find out when you were going to be interviewing agents that have more advanced technology systems for selling your home?”

***Expired Listing Objections – One***

If the seller is interviewing agents:

When I come over, I can let you know what your home is worth. At the same time I can tell you what to do, and more importantly, what not to do in order to get top dollar for your home. Finally, I can tell you the fees and expenses that go along with selling your home so you have a good idea of what you’ll walk away with when we sell your home.

Which day is best for you ________ or ________?
Wonderful, is morning or afternoon best for you?
(Confirm the time and then go to Seller Pre-qual Questions.)

***2 – Expired Listing Objections – 2***

If the seller is NOT interviewing agents:

I can appreciate that. When you put your home on the market originally, where were you headed?
When were you hoping to be there?

Why do you think your home didn’t sell?

I understand.
Let me ask, if we could find a Buyer who was willing to pay your price and close on your timeframe, would you still be open to selling your home?

Yes

Wonderful, let’s set a time for me to see your home; that way I can let you know what your home is worth, what to do and what not to do in order to get top dollar for your home, and finally, I can tell you the fees and expenses that go along with selling your home so you have a good idea what you’ll walk away with when we sell your home. Which day is best for you __________ or ___________?
Great, what’s better for you mornings or afternoons?

(go to pre-qualify the Seller Questions.)

No

So your plans have changed?

Now use the answers to the questions to close for the appointment.

***3 – Expired Listing Objections – 3***

Why didn’t you bring a buyer, when the house was on the market?

At the time it was on the market, I didn’t really hear about it. I track new listings when they come on the market. It looks like you have a really nice house, so I can’t imagine why people didn’t want to see it. What type of marketing did your prior real estate agent use? We are in a cutting edge top producer group that generates top buyer leads every month at our office, which is at least 10 times more effective than the average agent site.

By generating so many leads, we can drive more Buyers to your home to get you more showings and increase the price paid on your home.

If I can show you how we can dramatically increase the number of showings on your home to get your home sold at your price and in a time frame acceptable to you, would you be open to meeting with me?

***4 – Expired Listing Objections – 4***

We didn’t have many showings.

1) It looks like you have a really nice house, so I can’t imagine why people didn’t want to see it. What type of marketing did your prior real estate agent use? We spend over $_____ per month to generate over _____ leads per month at our office, which is at least 10 times what the average agent does each month. By generating so many leads, we can drive more Buyers to your home to get you more showings and increase the price paid on your home.

If I can show you how we can dramatically increase the number of showings on your home to get your home sold at your price and in a time frame acceptable to you, would you be open to meeting with me?

2) Our team (or company) is currently working with over ___________ Buyer clients right now. When we list a home, we expose your listing to this group of highly qualified and pre-approved Buyers even before we put it on the MLS to see if we can sell it to them in 24 to 72 hours to make it easier for you.

If we could get your home sold in a short period of time by selling it to one of our qualified Buyers, would you be open to finding out how we could do that for you?

It was the price.

Is that your belief or is that what someone told you? I know that’s the excuse a lot of people give when a home doesn’t sell. It may have been the price, but I wouldn’t be able to tell without seeing your home.

Price is a function of supply and demand and I know that we spend more every month on marketing and advertising to generate Online Buyer traffic to your home.

If I can show you a way that we dramatically increase the demand on your home with technology to get you the best possible price, would you be open to meeting with me?

We are going to wait a while before we list again.

I can appreciate that. So, have your plans changed?

Find out why and then solve. It doesn’t matter what the reason is, i.e., school, weather change, more money etc. (assuming the time frame matches your time on market) you can handle it like this.

Even with the large number of homes on the market today, Buyers are still waiting to wait a little longer for a closing on the right home. If we could find you a Buyer that was willing to pay your price and give you that extra time to close, would you be open to meeting with me?

We want to do some work on the home.

I can understand that. The people who buy your house may not want things fixed up or changed the way you’re going to do it and all your time and money could be lost. If I can show you a way to find a buyer willing to pay your price without having to do the work, would you be open to meeting with me?

***5 – Expired Listing-Objections – 5***

We’re going to re-list with the agent again.

Have you signed the listing agreement yet?

If yes, wish them well and offer to help them if their home doesn’t sell again.
If no:

Are you concerned that if you choose the same agent, you’re going to get the same results?

All agents are different, and with our 101 point marketing plan and online buyer advertising, we’ve been able average our sellers top dollar.

We’re going with another agent.

Have you signed the listing agreement yet?

If yes, wish them well and offer to help them if their home doesn’t sell again.
If no:

Before you commit to another long-term contract for thousands of dollars, don’t you think it would be a good idea to get one more opinion? All I need is about 20 minutes of your time……….. What is best for you, today or tomorrow?

If you cannot get an appointment:

If you do move in the future, when might that be?
We have a monthly newsletter we send to all our clients that has great information about the current real estate market. Would it be ok if I add you to the list?

What is your best email address?

Thank you, (seller name), I look forward to an opportunity to possibly work with you in the future.

Thank you top producers for sharing these awesome expired house listing objection scripts. Let’s help those sellers get their house sold!

Be sure to schedule a free expired coaching or real estate coaching call.

Coach Carol Mazur

Real Estate Coaching - Become A Top Producer

Open House Check List – Agent Open House Check List

February 13, 2015 Coach Carol Mazur Leave a comment

OPEN HOUSE CHECK LIST

Agents, do you have an open house check list? Use this open house check list two days before your open house so that you can relax and spend time with loved ones on the morning of your open house.

Agent Open House Check List – Outside

First check the outside of the house or home. Use this first section of the open house check list to prepare the exterior of the house, condo, or home.

________ Can attendees park in front of house?
________ Debris out of walk-way to house?
________ Clean front porch area.
________ What’s your first impression when you enter that day?
________ Entry area inside of home free of clutter.
________ Place arrows from the furthest point back to the house.
________Use multiple signs on front lawn

Agent Open House Check List – Inside

Next, follow this open house check list to set up the inside of the house. Check items off of the open house check list.

________ Guest registration on phone or smart device.
________ Raffle tickets to win something at the end of the month.
________ Brochure or flyer of the property-adequate copies.
________ Home brochure, agency disclosures, and/or info sheet.
________ A tent sign requesting registration over sign in sheet.
________ Turn on all lights in the house, including closets.
________ Have custom buyer packages made up to give them.
________ Have agent’s website set up on iPad or home’s computer
________ Open windows, French and sliding doors, if appropriate.
________ Close commode lids in the bathrooms.
________ If the home features very organized closets, open a few.
________ Make certain all hinged & sliding doors open easily.
________ Tune in soft music on same radio station in each room.
________ Verify that valuables have not been left in the open.
________ Kitchen sink and faucet must be spotless.
________ Set up marketing & area materials on a visible table.
________ Have a supply of city maps available.
________ Have a safety app on your smartphone.
________ A list of other homes for sale in the neighborhood.
________ Blank purchase agreements and disclosures.
________ Facts about the heating, ac, hot water heater, taxes.
________ Refreshments, if giving, should be in the kitchen.

Real Estate Systems

Now create your own open house checklist. It is a simple system. If you are looking for more advanced lead generation, automated follow up systems, and lead conversion systems that top producers use to get to the next level, be sure to request a FREE strategy call.

Also, be sure to knock on 10 doors to the left and 10 doors to the right and invite the neighbors for homemade banana bread or pound cake like one top producer always does. She is famous for her pound cake and uses it in her online marketing.

Finally, be sure to check out our testimonials. It is not uncommon for Top Pro agents to go from $0 to $150,000 with our real estate coaching. That said, this takes hard work, self motivation, and resources.

Real Estate Coaching - Become A Top Producer

Agent Buying Package – In Order To Serve You Better

October 22, 2014 Coach Carol Mazur Leave a comment

Agents, Add This To Your Buying Package Handouts

In Order To Serve You Better

I’d like to share with you some important information about our real estate relationship.

To help you achieve your goals, I can show you any home that is for sale in our Multiple Listing Service listed either by my company or another real estate company. I can show you homes in any New Home Community, and I can show you Short Sales, Foreclosures and homes listed For Sale by Owner.

The real estate commission is generally paid by the seller and is shared by the listing company, the listing agent, the selling company and the selling agent. I receive my share of the real estate commission after you have closed on your new home and I am paid on a contingency basis.

I will be delighted to represent you in the purchase of your home as a buyer’s agent or, if you purchase a home listed by my company, as a dual agent or transaction agent. At our first meeting, I will review with you the forms that disclose agency and further explain the relationship between you, the buyer, and me, your agent. At that time, I will have you sign an exclusive buyer’s agency agreement so that I may represent you and show you any home.
I am an independent contractor. Although I am associated with a real estate brokerage, I function as a self-employed businessperson. I am responsible for all of my own business expenses including automobile, gasoline, mobile phone, internet access, etc. I am not reimbursed by my company for any expenses. Instead, I am happy to bear them in anticipation of a successful sale.

For the above reasons, your loyalty to me is greatly appreciated. In working together, we will work as a team. I promise to give you 100% of my ability, resources, skills, and expertise in return for your loyalty.

Please rely on me exclusively. Call or e-mail me when you see a property that you wish to visit. If I am not in the office, please leave a voice mail message with the address of the property and I will return the call promptly. If you stop by an Open House, please give the on-site agent one of my business cards and tell him/her that I am assisting you with the search for your new home.

If you plan to stop by a New Home Community please email or call me. Please read Working with Real Estate Agents disclosure from our state. I can represent your interests in new home construction for no additional fee.

Together, we will be successful in finding you your perfect home!

Agent Buying Package – In Order To Serve You Better Handout